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We respect your privacy! We will never give, sell or disclose your personal information to anyone else. Period! Any information you give to KDG will be held with the utmost care, and will not be used by any other company or entity. KDG does not disclose any personal information collected at our site, KDG analyses the behaviour on the web site in order to improve the users’ experience and ease at which they find information. This tracking does not identify individuals personally, just their behaviour.

We occasionally will send you the KDG Newsletter. If you don’t want first dibs on our awesome deals, exclusive content or to receive future newsletters from us, click the link within any email that says “UNSUBSCRIBE”.

U.S and International Products The bulk of our products come from the U.S.A. We place orders between 2-3 times a month. Generally, delivery times for our U.S products are between 2-4 weeks. These can, on the odd occasion, be altered due to shipping delays, public holidays or held up with New Zealand Customs we will contact you if there are any delays.

New Zealand Products KDG deals with New Zealand’s largest distributors we place orders with these suppliers most weeks. Delivery times are 2-4 days. If there are any issues with stock or delivery times we will be in contact.

All prices are displayed in New Zealand Dollars (NZD) and are inclusive of GST. Prices displayed on the KDG website are subject to change without notice. Our prices are updated frequently to reflect the exchange rate and ensure that you are getting the best deal.

We offer many ways to pay, choose what suits you best.

Please check your tracking details. If the courier has missed you there will be a card to collect. Any items not collected and returned to KDG will incur a subsequent delivery charge.

KDG will undertake to replace any faulty goods. Damaged or faulty goods will be either repaired or replaced at the discretion of KDG Damaged and faulty goods must be returned in accordance with our returns policy. This does not cover any product installed outside KDG. So give yourself peace of mind and get it installed properly.

Prior to returning, you must contact us. If the reason for return is our error, full credit (plus freight) will be refunded. Any defective parts must be reported to us within 48 hours (or 2 business days) of receipt of goods. No returns will be accepted after 14 days of receipt of goods. ALL KDG orders are subject to a 15% restocking fee if the return is found to not be a KDG error. Each item is inspected prior to packaging. KDG returns are returned for “credit on file” to be used for future orders.
Returns are not available for the following items:

Cancellation must be made within 24 hours of placing your order. A 3% fee will be deducted to cover credit card costs. A 5% fee will be deducted to cover AfterPay costs.

Shipping Information for shipping your guitar to us Our freight guidelines, criteria for free freight and info on how to safely ship your guitar can be found on our Services page. All Guitars must be shipped in a hard case. Heavy road cases and extra-large cases may have additional courier charges

Tracking & Delivery Confirmation You will receive a shipment notification via email minutes after we ship out your order containing all carrier and tracking information.

Which freight company do you use? We have been using PBT Couriers since our relocation to Dunedin in March 2018.

KDG Liability Once your order or instrument leaves our door it is in the hands of PBT Couriers and their terms of Carriage. When your order or instrument is in transit, KDG is no longer liable for any loss or damage during freight. If there are any issues please contact us immediately and we will do our best to assist you.

Is my instrument insured? Yes a Maximum of $2,000.00 Please read the PBT Conditions of Carriage for more info at the bottom of this page. For additional insurance coverage please contact your insurance provider.